Case Studies

 

For the love of retro golf shirts. Finding efficiencies through 3rd party fulfillment.

“Helping us find a solution and implement the returns portal was truly a selfless act for DM Fulfillment. Accommodating our needs didn’t necessarily simplify anything for them, but they knew it was important to our business. Our customer service reps went from spending 50- 60% of their time managing returns down to only about 5%. DM Fulfillment is a true partner.”

- Michael Hamp, Minister of Finance and Ops at Criquet Shirts

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SmartMouth : Never have bad breath.

“We successfully reduced time in transit and freight costs by utilizing DM Fulfillment’s full distribution network. Order volume has increased across all sales channels and we’re able to efficiently and effectively keep up with the demand of retail and eCommerce orders.” — Brent Dellay, Triumph Pharmaceuticals Inc.

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Mojo : Maximizing the packing and travel experience.

“The key isn’t finding a company who can provide fulfillment — this process would have been unique to any 3rd party provider — it’s finding the right people who are willing to make the process work.” — Mario Simonson, President, Mojo

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The Elephant Pants : Save elephants. Feel good.

“Onboarding with DM Fulfillment was way easier than I ever imagined. We planned for the worst, but it went seamlessly.” — David Chakrin – The Elephant Pants, COO

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Luci Bags : Display bags, totes and accessories for women to showcase their favorite things.

“This time around we knew exactly what we were looking for. DM met all of our needs and provided extra services and reporting we didn’t even know we needed.” — Rebecca Lucas, Luci Bags Founder

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Bluff Works: American-made, sustainable, virtually-indestructible pants for active men.

“DM Fulfillment has become a true partner. They are just as committed to our customers as we are. They are an extension of our company.” — Stefan Loble, Bluff Works Founder

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SPS Commerce perfects the power of your trading partner relationships with the industry’s most broadly adopted, enterprise retail cloud services platform.

DM Fulfillment is a user of SPS Commerce’s cloud service to enable streamlined integrations with retailers and has allowed it to more fully embrace the demands of omnichannel that require error-free order processing, allowing it to retain a growing roster of retail customers.

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