DM FULFILLMENT, a fast-growing entrepreneurial organization, is looking for an ambitious, customer-focused Account Representative to be the primary point-of-contact for our fulfillment partners. As an extension of our clients' business, the successful candidate will be a relationship manager as well as a trusted consultant.

SUMMARY Reporting to the Client Business Manager and located in our St. Charles, MO Headquarters, the Account Representative will:

  • Act as the primary point of contact for DM Fulfillment clients post contract; responsible for order management, logistics coordination and customer services
  • Maintain relationships and favorable contacts with current and potential accounts
  • Resolve customer issues, researches and makes recommendations for potential product enhancements or modifications to increase sales
  • May assist in the preparation of sales forecasts, quotes or negotiations
  • Facilitate communication between client and internal departments
  • Establish the order flow process for inbound replenishments and outbound customer shipments utilizing as much system integration as possible to avoid manual deferred orders
  • Ensure proper freight carrier routing for inbound customer orders
  • Collaborate with the assigned Client Program Manager (as applicable) to sell and price additional services and execute on special projects
  • Coordinate outbound transportation requirements and, when needed, investigate delivery issues and implement corrective actions for continued issues
  • Act as a liaison between clients and our Distribution Operations group
  • Be willing to spend time at Distribution Centers as needed; some travel may be required
  • Ensure weekly/monthly client invoicing is processed based on negotiated Billing Events & Rates
  • Work with credit department to ensure account receivables are accurate and on time

Preferred Qualifications:

  • Two years of customer care experience
  • Committed problem solver, ability to troubleshoot, expert communicator
  • Strong prioritization and organizational skills
  • A keen eye for identifying opportunities for enhancing clients’ business process with other fulfillment services
  • Knowledge of logistics, fulfillment, international export and a bachelor’s degree would really make a candidate stand out

About DM Fulfillment

DM Fulfillment is a national fulfillment and distribution provider specializing in automated order handling, fulfillment and shipping of small package goods. DM Fulfillment is able to reach 99% of the U.S. within two days from its four strategically located distribution centers. An order accuracy rate of 99.9% is reflective of the operational excellence and efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation and real-time reporting. Visit www.dmfulfillment.com to learn more.

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